Auto Agent Greeting Upload script

mp5766_2 · ‎05-28-2008

I would like to use some of the sample scripts available here:

Cisco CRS 5.0 Script Repository [Cisco Unified Contact Center Express]

http://tools.cisco.com/search/display?url=http%3A%2F%2Fwww.cisco.com%2Fen%2FUS%2Fprod%2Fcollateral%2Fvoicesw%2Fcustcosw%2Fps5693%2Fps1846%2Fproduct_implementation_design_guide0900aecd80662ce9.zip&pos=2&strqueryid=1&websessionid=bTxq77BfqpjhLCfHQhJ-_J...

Regarding the Auto Agent Greeting Upload script, does anyone have the actual prompts? The application is setup as described below.

Thanks

Mohan

autoAgentGreetingUpload.aef:

************************

Description:

============

This script represents an application for an agent to create customer facing whispers

to be played to the caller so that the agent does not have to repeat their greeting

for every call they handle.

How it works:

=============

(1) The agent dials in to the application

(2) agent records his/her greeting

(3) based on the agent's extension, the app looks up their profile

(4) app asks agent to enter PIN

(5) app authenticates user

(6) app plays recording back to agent

(7) uploads prompt to server

Instructions:

=============

Deploy and run

ivillegas · ‎06-03-2008

For the agent greeting script in the 5.0 script repository the greeting is played out to the caller right before the call is transferred to the agent. The script simply executes a "Play Prompt" step that plays a prompt file specific to the agent you're about to xfer the call to. There is no impact on the behavior on the agent's desktop.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel1_1_2/editor/ch3basic.html

The CRS Editor uses the following two kinds of prompts:

System prompts-Used internally by Cisco modules and Cisco sample Scripts.

User prompts-Defined by the user, and manageable by the administrator by means of the Prompt Management configuration web page of the CRS Administration web interface.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_6_0/user/guide/crs601gs.pdf

mp5766_2 · ‎09-11-2008

Hi

My question is specifically regarding this part: The agent dials in to the application and then what? All I hear is "are you still there?" The application does not have any prompts.

Thanks

Mohan