Presence 6.0(1) Server (Hardware question)

Answered Question
May 28th, 2008

Guys,

Want to install Presence 6.0(1) and have the IBM x336: x2 Xeon 3.2 Ghz / 2 Gb RAM / 1 HDD SCSI 73.4Gb U320

I've checked the document CUP Server Support Matrix and look through MCS-7825-* models and get the following:

1. 7825-H1-IPC1 or 7825-I1-IPC1: x1 P4 3.4 Ghz / 2 Gb RAM / x2 80Gb SATA HDD

2. 7825-H2-IPC1 or 7825-I2-IPC1: x1 Pentium D Dualcore 2.8 or 3.4 Ghz / 2 Gb RAM / x2 80Gb SATA HDD

3. 7825-H2-IPC2 or 7825-I2-IPC2: x1 P4 3.4 Ghz / 2 Gb RAM / x2 80Gb SATA

4. 7825-H3-IPC1 or 7825-I3-IPC1: x1 Xeon Dualcore 2.13 Ghz / 2 Gb RAM / x2 160Gb SATA

While trying to install software get the error (Unsupported hardware).

Can I change anything, i mean hardware, to install CUP 6.0(1) onto this server ?

I have this problem too.
0 votes
Correct Answer by Tommer Catlin about 8 years 6 months ago

I would have to say yes on this. You can try and see. It will kick you out within the first 10 minutes of the install if the hardware is not valid.

Correct Answer by Michael Owuor about 8 years 6 months ago

Both IBMs and HPs are supported.

This Data Sheet lists the supported servers for Presence installation. It includes both HP and IBM servers

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps6837/product_data_sheet0900aecd805e325a.html

This links to the approved server configurations for HP and IBM servers. Look at the IBM link to find the customer-provided equivalent of the MCS servers listed in the first link.

http://www.cisco.com/en/US/products/hw/voiceapp/ps378/product_solution_overview_list.html

I agree with Tommer that if this is for a lab or demo environment, VMWare would be an attractive alternative. Otherwise, the install process will verify that the hardware meets the specs in the links, and if successful, result in an unsupported installation.

Hope this helps.

Regards,

Michael.

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Tommer Catlin Wed, 05/28/2008 - 06:57

Probably not. It's only supported on the "H" series servers. If you are trying to demo this, you can try to load it in VMware. Possibly this will help.

I have not checked, but are there any IBM supported models for Presence? Or is it just HP?

cheers

Correct Answer
Michael Owuor Wed, 05/28/2008 - 07:24

Both IBMs and HPs are supported.

This Data Sheet lists the supported servers for Presence installation. It includes both HP and IBM servers

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps6837/product_data_sheet0900aecd805e325a.html

This links to the approved server configurations for HP and IBM servers. Look at the IBM link to find the customer-provided equivalent of the MCS servers listed in the first link.

http://www.cisco.com/en/US/products/hw/voiceapp/ps378/product_solution_overview_list.html

I agree with Tommer that if this is for a lab or demo environment, VMWare would be an attractive alternative. Otherwise, the install process will verify that the hardware meets the specs in the links, and if successful, result in an unsupported installation.

Hope this helps.

Regards,

Michael.

Tobivan_Helden_2 Wed, 05/28/2008 - 21:54

Thank you, guys.

Could also take an advice of how much memory will be

sufficient, by minimum, for guest os, that will run CUP 6.0 ?

Provided documents underline 2 (two) Gb of RAM, but

what if I prefer to allocate only 1 Gb under VMWare Server ?

Tommer Catlin Thu, 05/29/2008 - 06:22

You may have to allocate 2 gigs for the install to run though. Then you can or try to drop it to 1gig. The problem is that the installation process goes through a number of checks. If it finds you do not have sufficient memory for install, it will halt.

Tobivan_Helden_2 Thu, 05/29/2008 - 06:39

But I only have 2 Gb in total on the host OS, which is Windows 2003 Server.

What do think ?

Tobivan_Helden_2 Thu, 05/29/2008 - 21:03

Gentlemen,

So the question is will the CUP's installation process will be halted, if I'm

installing it under vmware environment and I allocate less than 2Gb of RAM,

e.g. 1.8Gb, fot this virtual machine due to the lack of a physical memory ?

Thank you in advance.

Correct Answer
Tommer Catlin Fri, 05/30/2008 - 06:38

I would have to say yes on this. You can try and see. It will kick you out within the first 10 minutes of the install if the hardware is not valid.

Tobivan_Helden_2 Fri, 05/30/2008 - 06:58

Thank you, all.

CUP has been installed successfully.

The reason of this is I tried 2048Mb for the RAM.

Virtual machine in fact can have more than available physical memory limit by virtual memory (pagefile) resource.

fhunter Thu, 07/24/2008 - 06:12

Hi All, I am now on my third version of CUPS that fails to install. Version 6.0(3) hangs at the application install on file 17 with a IpmWorkFile has exceeded a time threshold of 90 seconds. I am running the VMware machine with 2GB of ram and 80GB disk. The disk is a virtual scsi disk (ESX vmware) but do not know if this is a factor. Has anyone had a similar experience.

Regards Frank.

ccpagel Fri, 10/10/2008 - 04:17

Hi Frank,

did you find a resolution to this issue. I have exactly the same problem on ESX with the same config as you.

Thanks,

Chris

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