Attendant Console - Too many Call Parks!!

king-michael · ‎05-28-2008

We have 10 remote sites using a centralized CallManager 6.1.2 cluster. Each site has a receptionist using Attendant Console. Every receptionist is seeing all other site Call Parks. Is there a way to only see the Call Parks that you parked? They don't want to see all other 9 sites Call Parks in their Attendant Console.

ivillegas · ‎06-03-2008

The best way to achieve the Attendant Console see only the local parked calls, is to create a call park number range for each site. You have to create a different range for each AC.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucmac/5_0_4/english/user/guide/ac_1_eng.html

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_2_1/ccmfeat/fscallpk.html

king-michael · ‎06-03-2008

There is a Call Park range per site but any particular Attendant Console still sees all other Call Parks from other sites. So receptionist/site 1 still sees receptionists/sites 2 through 10 Call Parks even though they are different ranges. So it's not uncommon for there to be 10 to 20 Call Parks on their screens at any given time. Very confusing to them.