Campus Manager Unmanaged Devices

Unanswered Question
May 28th, 2008

I have 690 Devices in the DCR. After some issues with ACS we removed it and went back to standalone only to find that Campus manager was no longer working. TAC was able to get it working again but now there are 29 devices that are showing "unmanaged" when looking at "included devices"

any ideas on how to get them managed again???

thanks

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Joe Clarke Wed, 05/28/2008 - 09:47

A screenshot would be helpful as would the value of your System Identity User, and the roles that user has in LMS.

tverhoeven@attc... Wed, 05/28/2008 - 10:50

I hope this is what you were looking for.

All of this worked fine until we added then removed ACS. The only thing that broke after we went back to standalone was campus manager and the DFM database which was an easy fix after all of your expertise...

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Joe Clarke Wed, 05/28/2008 - 11:31

This System Identity User is not valid. You must enable approver access, then go to Common Services > Server > Security > System Identity Setup, and re-add this user and password. Then run a new Campus Data Collection.

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