Cisco Emergency Responder

Unanswered Question
May 28th, 2008

Does Cisco Emergency Responder support text messenging? if so, pls provide links

I have this problem too.
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Chris Deren Wed, 05/28/2008 - 17:51

No it does not, can you elaborate on what you are attempting to accomplish?


alphonsogriffin Wed, 05/28/2008 - 17:58

Researching before purchasing, if Emergency Responder will notify a list of recipients via a web base service, and communicate with them on multiple channels such as voice, email, SMS, & IM [chat] should an emergency arrive.

Chris Deren Wed, 05/28/2008 - 18:07

Current CER can notify by automatic voice call and/or email via SMTP.


cesar.fiestas Tue, 10/21/2008 - 18:06


CER doesnt "really" Support SMS/IM but you could use the following Wireless smtp gateways to send a SMS message to onsite alert parties.

T-Mobile: [email protected]

[email protected] (Tmobile in germany)

Virgin Mobile: [email protected]

Cingular: [email protected]

[email protected]

[email protected]

ATT: [email protected]

[email protected]

Sprint: [email protected]

Verizon: [email protected]

Nextel: [email protected]

Cricket: [email protected]

Cesar Fiestas

alphonsogriffin Wed, 05/28/2008 - 19:16


when using extension mobility between PST and EST zones, how will the PSAP treat 911 calls.

Any links would be greatly appreciated.

alphonsogriffin Thu, 05/29/2008 - 08:40

when using emergency responder with extension mobility between PST and EST zones, how the PSAP treat 911 calls.

Any links would be greatly appreciated

Chris Deren Thu, 05/29/2008 - 08:53

CER comlpetely supports Extension Mobility, timezones are irrevelant here.

CER tracks which ERL (zone) a phone is connected to via a switchport or VLAN allocation, if you travel to another location and use EM to login to the phone the phone itself still belongs to apporiate ERL and 911 calls goes out locally as the Device CSS is used. Even if you use Device/Line approach for CSS it still works as only blocking CSS are applied to the Line.


alphonsogriffin Fri, 05/30/2008 - 03:15

Could you point me to a few links for additional reading with regards to the voice, email broadcast for CER and the mobility portion you talked about in the previous email?

drubery Fri, 12/05/2008 - 09:49

The exception to this would be a softphone or a phone which had been recently moved (I know this is not mobility) unless either the softphone was manually added to CER or the nightly scan was performed since the phone was relocated.


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