CTI OS Query

Answered Question
May 28th, 2008
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Hi,


Why can't I make a call while the agent is in a ready/available state?


Similarly, why can't I logout an agent while in ready/available state?


Thank You,

-Bhaskar.

Correct Answer by Riccardo Bua about 8 years 10 months ago

Hi Bhaskar,


agent state transition is dictated by GED188 document, and basically you could not perform a call when in a ready state to avoid being reserved for another incoming one.


Same goes for the logout, you could not do it while you are in a state where you might be reserved for a call.


Regards,


Riccardo

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Correct Answer
Riccardo Bua Thu, 05/29/2008 - 07:26
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  • Cisco Employee,

Hi Bhaskar,


agent state transition is dictated by GED188 document, and basically you could not perform a call when in a ready state to avoid being reserved for another incoming one.


Same goes for the logout, you could not do it while you are in a state where you might be reserved for a call.


Regards,


Riccardo

bhaskar27in Thu, 05/29/2008 - 21:52
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Riccardo,


Thanks for the clarification. I appreciate it.


-Bhaskar

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