Virtual Extension in CUCM 6.1

Answered Question
May 29th, 2008
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I need to set up a voicemail box for a remote user.


This user will not have a phone on the system but will need a voicemail box set up in Unity.


Customer will call hit voicemail directly and leave a message.


Branch office has 2851 in SRST mode back to CUCM 6.1

Correct Answer by Chris Deren about 8 years 11 months ago

You have couple of options here:

1. Since CM 5.0 you are able to have directory numbers not tied to devices, so you can use a DN with the DID of the user and set call forward all to VM

2. You can create a CTI Route Point or CTI port that has the DID as an extension and again set to call forward all to VM

3. You can create a Transaltion Pattern that transalted the DID digits to the VM pilot.


Obviosuly you will need a matching extensoin on a subscriber in Unity.


HTH,


Chris

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Correct Answer
Chris Deren Thu, 05/29/2008 - 11:08
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    2017 IP Telephony, Contact Center, Unified Communications

You have couple of options here:

1. Since CM 5.0 you are able to have directory numbers not tied to devices, so you can use a DN with the DID of the user and set call forward all to VM

2. You can create a CTI Route Point or CTI port that has the DID as an extension and again set to call forward all to VM

3. You can create a Transaltion Pattern that transalted the DID digits to the VM pilot.


Obviosuly you will need a matching extensoin on a subscriber in Unity.


HTH,


Chris

Rick Morris Thu, 05/29/2008 - 11:13
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I think this is exactly what I need. I will set up and rate.


Thank you very much.


So to make sure I understand 100%

And to walk through my logic and your points.


User A

DID - 915-555-3693

CTI Route Point Device Name

Remote_VM_User_A

-place in dp, css, location


Associate Line[1]

DN - 3693

place in route PT

-voicemail profile, css


CFW settings

cfwall check the voicemail box


-save


then the translation pattern for the did to ext?


Does that sound right?

Chris Deren Thu, 05/29/2008 - 11:17
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You got it.

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