- Silver, 250 points or more
I need to set up a voicemail box for a remote user.
This user will not have a phone on the system but will need a voicemail box set up in Unity.
Customer will call hit voicemail directly and leave a message.
Branch office has 2851 in SRST mode back to CUCM 6.1
You have couple of options here:
1. Since CM 5.0 you are able to have directory numbers not tied to devices, so you can use a DN with the DID of the user and set call forward all to VM
2. You can create a CTI Route Point or CTI port that has the DID as an extension and again set to call forward all to VM
3. You can create a Transaltion Pattern that transalted the DID digits to the VM pilot.
Obviosuly you will need a matching extensoin on a subscriber in Unity.