05-29-2008 10:28 AM - edited 03-15-2019 10:57 AM
I need to set up a voicemail box for a remote user.
This user will not have a phone on the system but will need a voicemail box set up in Unity.
Customer will call hit voicemail directly and leave a message.
Branch office has 2851 in SRST mode back to CUCM 6.1
Solved! Go to Solution.
05-29-2008 11:08 AM
You have couple of options here:
1. Since CM 5.0 you are able to have directory numbers not tied to devices, so you can use a DN with the DID of the user and set call forward all to VM
2. You can create a CTI Route Point or CTI port that has the DID as an extension and again set to call forward all to VM
3. You can create a Transaltion Pattern that transalted the DID digits to the VM pilot.
Obviosuly you will need a matching extensoin on a subscriber in Unity.
HTH,
Chris
05-29-2008 11:08 AM
You have couple of options here:
1. Since CM 5.0 you are able to have directory numbers not tied to devices, so you can use a DN with the DID of the user and set call forward all to VM
2. You can create a CTI Route Point or CTI port that has the DID as an extension and again set to call forward all to VM
3. You can create a Transaltion Pattern that transalted the DID digits to the VM pilot.
Obviosuly you will need a matching extensoin on a subscriber in Unity.
HTH,
Chris
05-29-2008 11:13 AM
I think this is exactly what I need. I will set up and rate.
Thank you very much.
So to make sure I understand 100%
And to walk through my logic and your points.
User A
DID - 915-555-3693
CTI Route Point Device Name
Remote_VM_User_A
-place in dp, css, location
Associate Line[1]
DN - 3693
place in route PT
-voicemail profile, css
CFW settings
cfwall check the voicemail box
-save
then the translation pattern for the did to ext?
Does that sound right?
05-29-2008 11:17 AM
You got it.
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