Configuring a Line Group

Answered Question
May 29th, 2008

Hello All...

I'm trying to put together a line group for each one of our call centers as a backup plan in case IPCC fails. My question, can I use the 5-digit extensions that the call centers use when their agents are logged into IPCC? I know in the administration screen it states "do not include directory numbers of application controlled IP phones, or application monitored IP phones in the line group."

I just want to make sure before I jump into this, because if I can't add those extensions, then I have to create 100+ new ones for those agents.

Thanks everyone.

I have this problem too.
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Correct Answer by Chris Deren about 8 years 7 months ago

I belive officially it is not supported, however I have done it several times without an issue.

Chris

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Correct Answer
Chris Deren Thu, 05/29/2008 - 11:19

I belive officially it is not supported, however I have done it several times without an issue.

Chris

mikechristensen Fri, 05/30/2008 - 12:54

Thank Chris for your reply...

Another question: can I also configure a Hunt Pilot as "inactive?" Again, this for a backup option.

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