ccm 5.1.3a and extension mobility error

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May 29th, 2008
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Hi there,

I have configured extension mobility as per the cisco doc. When I login to extension mobility, I'm getting error [2]-Cannot auth. App user.

I did reset the password for app user CCMSysUser.

Tomcat log is reporting the following corresponding error: UserID: myusername Password: Locale: 1 Authentication proxy rights: falseDevice Profiles: Standard 7970 Extension Mobility

2008-05-29 10:52:43,084 INFO [http-8080-Processor24] XMLGenParser - Error from EM Service[2]:Application Authentication Error: Could not execute user authentication: Coudn't authenticate: Unknown Exception occured.

2008-05-29 10:52:43,084 ERROR [http-8080-Processor24] EMAppServlet - Error: Failed to login user. EM Service returned error code:2

2008-05-29 10:52:43,085 INFO [http-8080-Processor24] EMAppServlet - Context:/emapp

My user does has EM Authentication proxy rights role.

Any ideas how to fix this?


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Overall Rating: 5 (1 ratings)
Jaime Valencia Sat, 05/31/2008 - 12:43
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have you tried restarting the tomcat service?

change the CCMSysUser app user password, restart Tomcat and try again.



if this helps, please rate

tafari.lima Wed, 10/22/2008 - 06:05
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Great Ideia Javalenc.

We Reset the CCMSyUser Password and the EM start to working properly

ruben.montes Wed, 01/21/2009 - 02:53
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I'm having the same issue.

Which password should I put for the CCMSysUser? Is the same as for the admin users?

Thanks in advance,


tim.giles Wed, 08/06/2008 - 02:39
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it's always worth double checking the EM URL in the IP Phone Services configuration. Make sure it is configured with an IP, NOT host name and that it is exactly the same as this (including upper and lower case). Replace the "X"'s with your server IP:


Please rate if useful....


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