ccm 5.1.3a and extension mobility error

Unanswered Question
May 29th, 2008

Hi there,

I have configured extension mobility as per the cisco doc. When I login to extension mobility, I'm getting error [2]-Cannot auth. App user.

I did reset the password for app user CCMSysUser.

Tomcat log is reporting the following corresponding error: UserID: myusername Password: Locale: 1 Authentication proxy rights: falseDevice Profiles: Standard 7970 Extension Mobility

2008-05-29 10:52:43,084 INFO [http-8080-Processor24] XMLGenParser - Error from EM Service[2]:Application Authentication Error: Could not execute user authentication: Coudn't authenticate: Unknown Exception occured.

2008-05-29 10:52:43,084 ERROR [http-8080-Processor24] EMAppServlet - Error: Failed to login user. EM Service returned error code:2

2008-05-29 10:52:43,085 INFO [http-8080-Processor24] EMAppServlet - Context:/emapp

My user does has EM Authentication proxy rights role.

Any ideas how to fix this?


I have this problem too.
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Jaime Valencia Sat, 05/31/2008 - 12:43

have you tried restarting the tomcat service?

change the CCMSysUser app user password, restart Tomcat and try again.



if this helps, please rate

tafari.lima Wed, 10/22/2008 - 06:05

Great Ideia Javalenc.

We Reset the CCMSyUser Password and the EM start to working properly

ruben.montes Wed, 01/21/2009 - 02:53


I'm having the same issue.

Which password should I put for the CCMSysUser? Is the same as for the admin users?

Thanks in advance,



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