05-29-2008 11:58 AM - edited 03-13-2019 05:17 PM
Hi there,
I have configured extension mobility as per the cisco doc. When I login to extension mobility, I'm getting error [2]-Cannot auth. App user.
I did reset the password for app user CCMSysUser.
Tomcat log is reporting the following corresponding error: UserID: myusername Password: Locale: 1 Authentication proxy rights: falseDevice Profiles: Standard 7970 Extension Mobility
2008-05-29 10:52:43,084 INFO [http-8080-Processor24] XMLGenParser - Error from EM Service[2]:Application Authentication Error: Could not execute user authentication: Coudn't authenticate: Unknown Exception occured.
2008-05-29 10:52:43,084 ERROR [http-8080-Processor24] EMAppServlet - Error: Failed to login user. EM Service returned error code:2
2008-05-29 10:52:43,085 INFO [http-8080-Processor24] EMAppServlet - Context:/emapp
My user does has EM Authentication proxy rights role.
Any ideas how to fix this?
Thanks
05-31-2008 12:43 PM
have you tried restarting the tomcat service?
change the CCMSysUser app user password, restart Tomcat and try again.
HTH
javalenc
if this helps, please rate
10-22-2008 06:05 AM
Great Ideia Javalenc.
We Reset the CCMSyUser Password and the EM start to working properly
01-21-2009 02:53 AM
Hi,
I'm having the same issue.
Which password should I put for the CCMSysUser? Is the same as for the admin users?
Thanks in advance,
Ruben
01-21-2009 03:01 AM
Hi Ruben,
On my case i set the CCMAdministrator Password.
On the link bellow, you can see what passwords you need to specify:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/install/5_1/cmins511.html#wp66777
On the OS Administration Guide you will find how to change this passwords.
Regards
08-06-2008 02:39 AM
Hi,
it's always worth double checking the EM URL in the IP Phone Services configuration. Make sure it is configured with an IP, NOT host name and that it is exactly the same as this (including upper and lower case). Replace the "X"'s with your server IP:
http://X.X.X.X:8080/emapp/EMAppServlet?device=#DEVICENAME#
Please rate if useful....
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