upgrade from IPCC 4.0(5) to ccx 5

Unanswered Question
May 29th, 2008

I have a running enviroment that consists of a ccm 4.1(3) cluster and an IPCC 4.0(5) cluster in a 4 server HA model deployment. I'm going to upgrade to UCM 6 so i need to upgrade the IPCC as well to UCCX 5.

My question:

how can this be done without any loss in configuration on the IPCC? as i have read that there is no direct upgrade path from IPCC 4.0 to UCCX 5.

I have this problem too.
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Chris Deren Thu, 05/29/2008 - 13:46

You need to export all files including scripts/docuemnts/prompts and take screen shots of all configuration. There is no way around it.



mohamed_ali Thu, 05/29/2008 - 14:02


This is very bad as this cluster is running a 24*7 call center. what is the best way to handle this u think?

mohamed_ali Thu, 05/29/2008 - 14:53

how about the agent licenses? how will i move them to the new servers?

Chris Deren Thu, 05/29/2008 - 16:15

When you request the media for upgrade through PUT Cisco ships a new PAK for UCCX 5.0, simply register this PAK and you'll have your new license.

HTH, please rate all useful posts!



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