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License Files

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mwild
Level 1
Level 1

‎05-30-2008 11:38 AM - edited ‎03-15-2019 10:58 AM

Hi,

After I uploaded the license files for CCM 6.1 I get the following message "Cisco Unified Communications Manager service should be restarted after uploading software version license file"

where is this service located at? and what is it called. I have looked under the services but do not see anything with this listing.

thank you

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espereir
Level 5
Level 5
In response to mwild

‎05-30-2008 02:03 PM

- Go to the CCMService page go to Tools >> Control Center - Feature Services.

- Select the Publisher CallManager server from the drop down box and click go.

- Under CM Services, select the "Cisco CallManager" service and click on restart.

That is the service that should be restarted.

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thisisshanky
Level 11
Level 11

‎05-30-2008 11:52 AM

You should go to Cisco Callmanager Servicability (top right hand corner drop down box) and go to Control center to restart the service. Remember there are Feature services and NEtwork services. Use Feature services.

Sankar Nair
UC Solutions Architect
Pacific Northwest | CDW
CCIE Collaboration #17135 Emeritus
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mwild
Level 1
Level 1
In response to thisisshanky

‎05-30-2008 12:00 PM

thank you sir, but I do not see a service called Cisco Unified Communications Manager service. Is it called something else?

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thisisshanky
Level 11
Level 11
In response to mwild

‎05-30-2008 12:10 PM

Yeah it may be called Cisco Callmanager service.

Sankar Nair
UC Solutions Architect
Pacific Northwest | CDW
CCIE Collaboration #17135 Emeritus

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mwild
Level 1
Level 1
In response to thisisshanky

‎05-30-2008 12:23 PM

thanks again, the closest one I can see is Cisco CallManager Serviceability, but its under Network Services. Not sure if thats the right one.

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espereir
Level 5
Level 5
In response to mwild

‎05-30-2008 02:03 PM

- Go to the CCMService page go to Tools >> Control Center - Feature Services.

- Select the Publisher CallManager server from the drop down box and click go.

- Under CM Services, select the "Cisco CallManager" service and click on restart.

That is the service that should be restarted.

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espereir
Level 5
Level 5
In response to espereir

‎05-30-2008 02:05 PM

FYI: If the service is not listed under Feature Service is because it is not active, go to Tools >> Service Activation and make sure that the "Cisco CallManager" service has been activated; otherwise, click on "Check All Services" and then Save.

After doing that, the service should be displayed under "Feature Services".

Hope this helps!

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mwild
Level 1
Level 1
In response to espereir

‎05-31-2008 03:41 PM

thank you sir, your instructions were very easy to follow.

Points for you both!

thanks,

Mike

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espereir
Level 5
Level 5
In response to mwild

‎07-27-2008 09:06 PM

Thanks! Any time!

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