IPCC STOPED routing call, playing prompts! Urgent!

Unanswered Question
May 30th, 2008

Please this is very urgent!!!

I have an IPCC 4.0.5 server in my lab. I have a job to do for a customer tomorrow and need to simulate a few things.

My IPCC server suddenly is not playing prompt or routing calls.

when a call comes in it routes to the CTI port and after a few seconds it just cuts off.

I have created another script with a redirect step and same thing happens, IPCC does not redirect call

I have restrated IPCC, crs engine but no luck.

Is anyone who can help on this. Pleaase

I have this problem too.
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Chris Deren Fri, 05/30/2008 - 14:01

Is the enginer running?

Are the CTI ports/route points registered?

Have you looked in MIVR logs for clues?


Ayodeji oladipo... Fri, 05/30/2008 - 15:05


Thanks for your response.

The problem was actually not with IPCC.

It was configurations on my phone. The Phone I was using to dial the CTIRP was in a region using g.729 while my cti ports were using g.711.

I have resolved this and I am ready for the job tomorrow.

Many thanks


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