05-31-2008 01:28 PM - edited 03-09-2019 08:48 PM
I set up a basic call center application inside of a CME box. This application also provides some statistics that the customer would like to view. The problem is that requires CLI access to view the information. As I would like to give them minimal access to the CLI, what would be the appropriate way to do this? It requires privileged mode to view these statistics.
Thanks in advance for help.
05-31-2008 10:26 PM
Hello, you can just bring down whatever command the customer needs to a lower level and then create a user account on the router (for that privilege level). Or a less secure method would be to create an 'enable' password for that level (lets say level 7) and give it to the customer.
Have a look at the following links:
http://articles.techrepublic.com.com/5100-10878_11-5659259.html
http://www.cisco.com/en/US/docs/ios/12_2t/12_2t13/feature/guide/ftprienh.html#wp1027258
http://www.cisco.com/en/US/docs/ios/12_2/security/configuration/guide/scfpass.html
Regards
Farrukh
06-02-2008 05:25 AM
I would suggest to use command authorization feature in case you have ACS in your network. Pls see this link,
This way you will have total control on every individual on your network.
Regards,
~JG
06-02-2008 11:37 AM
Take a look at the Role-Based CLI Access feature:
http://www.cisco.com/en/US/docs/ios/12_3t/12_3t7/feature/guide/gtclivws.pdf
06-02-2008 11:59 AM
Hmmm...This looks promising. I'll give it a try
Thanks
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