IPCC & Call transfer Entreprise Information

Unanswered Question
Jun 2nd, 2008
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Hi, I have a question about IPCC and CAD:


I want to know if an agent "A" transfer a call to an agent "B", can agent "B" retrieve the client entreprise data information ? for example : Name of the client, age of the client, ID of the client and so far...in the Cisco Agent Desktop ?


Is this possible ?


Here is my scenario :


Agent "A" takes the client, so he can see the client information with CAD, then he transfers the call to agent "B", so my question : can agent "B" retrieve the client Data information ???


PLz help, it's really urgent.

Thanks in advance.

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