Hi, I have a question about IPCC and CAD:
I want to know if an agent "A" transfer a call to an agent "B", can agent "B" retrieve the client entreprise data information ? for example : Name of the client, age of the client, ID of the client and so far...in the Cisco Agent Desktop ?
Is this possible ?
Here is my scenario :
Agent "A" takes the client, so he can see the client information with CAD, then he transfers the call to agent "B", so my question : can agent "B" retrieve the client Data information ???
PLz help, it's really urgent.
Thanks in advance.