Hi, I have a question about IPCC and CAD:

I want to know if an agent "A" transfer a call to an agent "B", can agent "B" retrieve the client entreprise data information ? for example : Name of the client, age of the client, ID of the client and so far...in the Cisco Agent Desktop ?

Is this possible ?

Here is my scenario :

Agent "A" takes the client, so he can see the client information with CAD, then he transfers the call to agent "B", so my question : can agent "B" retrieve the client Data information ???

PLz help, it's really urgent.

Thanks in advance.