Phones display Blank

Nahassamad_2 · ‎06-02-2008

hi to all...

My 7961G display was blank. i unplugged the cable and plugged again. it works...why it happend? im using ccm 4.2 phones Load is sccp41-8-2-2SR1S

Thanks in advance

Nahas

Adrian Saavedra · ‎06-03-2008

Hi friend,

It is possible you're hitting something similar to bug CSCsb56074:

UI screen is grayed out when i-button is pressed

Symptom:

UI screen is grayed out when i-button is pressed

Conditions:

1.Goto Settings button-->Status Press on i-button.

2.Try to press 3 or 4 times.

3.Soktkeys become inactive and UI screen is blank.

Workaround:

Press the i-button twice more to bring up the real help screen. Then exit the help text.

Can you try doing the test on purpose?

Regards,

- adriÃ¡n

Nahassamad_2 · ‎06-03-2008

Thank you for your reply..

The phone is working now. I tried this but no effect.

Regards

Nahas