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CCS 5.0 - customer clicks on the chat button, chat window doesn't appear.

humayun.sami
Level 1
Level 1

‎06-03-2008 12:32 AM - edited ‎03-14-2019 02:19 AM

Customer can't login to the chat session.

When customer clicks on the chat button, chat window doesn't appear.

Queries ppl usually ask:

[1] What is the version of ICM, CMB and CCS?

i. ICM Version 7.1.4

ii. CMB Version 005.000.000.0619-sr2

iii. CCS Version 5.0.185-sr4

[2] What is the status of CCS on the Connections Monitor screen just before you restarted the CCS server?

Working fine and the link is fine between AW's

Regards,

Humayun

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1 Reply 1

jsivulka
Level 5
Level 5

‎06-09-2008 08:22 AM

Chat button keeps depressing .... Try the bug CSCwl01111

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