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first letter missing in incoming caller name display

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michaelzhq
Level 2
Level 2

‎06-03-2008 09:27 AM - edited ‎03-15-2019 11:02 AM

CCM version: 6.1.1.2000-3

Gateway: 2800 12.4(17) EnterpriseService

The caller name display on IP phone for all incoming calls from outside is missing the first letter, whatever the length of name. Debugging q931 in gateway, the names sent in from PRI are correct.

There is no problem with internal calls.

Thank you for any helps.

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Michael Owuor
Cisco Employee
Cisco Employee
In response to jbarcena

‎06-03-2008 10:23 AM

Qiang,

Here's a suggested solution for you to put to the test.

1. Change the switch-type in the IOS gateway to Primary-dms100

2. Change the switch-type in gateway's configuration in the CallManager configuration to primary-dms100

3. Ensure that the option 'Send Extra Leading Character in Display IE' is checked in the gateway's configuration in CallManager.

4. Test inbound calls for correct caller name

Regards,

Michael.

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4 Replies 4

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jbarcena
Level 9
Level 9

‎06-03-2008 09:31 AM

Could you please upload the CCM detailed trace with matching debug isdn q931?

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Michael Owuor
Cisco Employee
Cisco Employee
In response to jbarcena

‎06-03-2008 10:23 AM

Qiang,

Here's a suggested solution for you to put to the test.

1. Change the switch-type in the IOS gateway to Primary-dms100

2. Change the switch-type in gateway's configuration in the CallManager configuration to primary-dms100

3. Ensure that the option 'Send Extra Leading Character in Display IE' is checked in the gateway's configuration in CallManager.

4. Test inbound calls for correct caller name

Regards,

Michael.

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clarkjaso
Level 1
Level 1
In response to Michael Owuor

‎06-03-2008 01:42 PM

I am having this issue with a h.323 gateway and cannot change the switch type. I am currently set to primary-ni, is there another solution?

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michaelzhq
Level 2
Level 2
In response to clarkjaso

‎06-03-2008 02:06 PM

I also have a h.323 gateway and my previous setting is primary-ni. I tried to change it to "primary-dms100" then it just works fine(I am still testing, but no problem till now). Besides this problem is resolved, now the internal caller ID can be display on cell phone as well.

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