Quantity ring in IP Phone and Transfer Call CCM 5.1.3

Answered Question
Jun 3rd, 2008

Hi Guys,

We have the any configuration Hunt Group in the Cisco CallManager. Our Customer need that occur the following: limit the ring four times, when the user don't to take a care the call, the call will be transfer for celular phone. It's possible?

Thanks,

Wilson

I have this problem too.
0 votes
Correct Answer by rob.huffman about 8 years 5 months ago

Hi Wilson,

If the phones were all ringing at the same time this is "Broadcast" not Circular :) You also need these settings;

RNA Reversion Timeout

Enter a time, in seconds, after which Cisco CallManager will distribute a call to the next available or idle member of this line group or to the next line group if the call is not answered and if the first hunt option, Try next member; then, try next group in Hunt List, is chosen. The RNA Reversion Timeout applies at the line-group level to all members.

Under "Line Group Configuration", you can find (and change) the "RNA Reversion Timeout" (which is by default set to 10 seconds)

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803edabe.html#wp107892

If the call goes unanswered then a Forward should be applied at the "Hunt Pilot" Level that routes the caller to the desired Cell Phone;

Hunt Forward Settings

Forward Hunt No Answer - When the call that is distributed through the hunt list is not answered in a specific time, this field specifies how to forward the call.

Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Cell Phone)

Forward Hunt Busy - When the call that is distributed through the hunt list is busy in a specific time, this field specifies how to forward the call.

Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Cell Phone)

Maximum Hunt Timer - Enter a value (in seconds) that specifies the maximum time for hunting.(Used in conjunction with Forward Hunt Busy)

Hope this helps!

Rob

It almost sounds like you are talking about an AC Hunt not a Hunt Pilot, Hunt Group Line Group setup. Can you verfify please.

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irisrios Mon, 06/09/2008 - 12:06

Edit the ringlist.xml in the tftp folder. Go into your allocated TFTP server, if by default this is located in C:\ Program Files\Cisco\TFTPPath

Once there search ringlist.xml

Open it with note pad and edit it.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/5_1_3/ccmfeat/fsrings.html

By default transferring calls to outside numbers is not permitted throughout Unity.

If you go to the SAWeb page and browse into:

Call Management

Restriction Tables

{Default Transfer}

You would find the default restrictions for transferring calls.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/5_1_3/ccmfeat/fsxfer.html

Jaime Valencia Mon, 06/09/2008 - 13:36

just configure the RNA timer and set the CFB or CFNA on the hunt list to a mobile

HTH

javalenc

if this helps, please rate

wilsonsant Tue, 06/10/2008 - 03:52

Hi Javalenc,

In the Hunt List there is not option for configuration CFB or CFNA. There is this option in only Directory Number.

Thanks,

Wilson

wilsonsant Thu, 06/26/2008 - 09:17

Hi Javalenc,

I Verify again in the Hunt List but don't there is the option CFB or CFNA. There is another way to configure this option? because the CFB and CFNA only there is in Directory Number.

Thank You,

Wilson

wilsonsant Tue, 06/10/2008 - 04:11

Hi Iris,

My problem not is with relationship type of ring. My problem is to limit quantity of ring in a determineted Hung List and

when not response the Call should transfer for Cell Phone.

Thanks,

Wilson

rob.huffman Thu, 06/26/2008 - 15:17

Hi Wilson,

You can play with the settings shown below to keep the call available for some time before being routed to Voicemail as a final step;

So you might need to use a Hunt Group with the "Circular Hunting" Algorithm and leverage this RNA setting;

RNA Reversion Timeout

Enter a time, in seconds, after which Cisco CallManager will distribute a call to the next available or idle member of this line group or to the next line group if the call is not answered and if the first hunt option, Try next member; then, try next group in Hunt List, is chosen. The RNA Reversion Timeout applies at the line-group level to all members.

Under "Line Group Configuration", you can find (and change) the "RNA Reversion Timeout" (which is by default set to 10 seconds)

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803edabe.html#wp107892

If the call goes unanswered then a Forward should be applied at the "Hunt Pilot" Level that routes the caller to the desired Cell Phone;

Hunt Forward Settings

Forward Hunt No Answer - When the call that is distributed through the hunt list is not answered in a specific time, this field specifies how to forward the call.

Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Cell Phone)

Forward Hunt Busy - When the call that is distributed through the hunt list is busy in a specific time, this field specifies how to forward the call.

Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Cell Phone)

Maximum Hunt Timer - Enter a value (in seconds) that specifies the maximum time for hunting.(Used in conjunction with Forward Hunt Busy)

Hope this helps!

Rob

wilsonsant Fri, 06/27/2008 - 12:01

Hi Rob,

I change the parameter for circular, but, it's don't solve the problem. The branch started ring all simultaneous and the call don't transfer for celular phone.

Thank You,

Wilson

Correct Answer
rob.huffman Fri, 06/27/2008 - 18:03

Hi Wilson,

If the phones were all ringing at the same time this is "Broadcast" not Circular :) You also need these settings;

RNA Reversion Timeout

Enter a time, in seconds, after which Cisco CallManager will distribute a call to the next available or idle member of this line group or to the next line group if the call is not answered and if the first hunt option, Try next member; then, try next group in Hunt List, is chosen. The RNA Reversion Timeout applies at the line-group level to all members.

Under "Line Group Configuration", you can find (and change) the "RNA Reversion Timeout" (which is by default set to 10 seconds)

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803edabe.html#wp107892

If the call goes unanswered then a Forward should be applied at the "Hunt Pilot" Level that routes the caller to the desired Cell Phone;

Hunt Forward Settings

Forward Hunt No Answer - When the call that is distributed through the hunt list is not answered in a specific time, this field specifies how to forward the call.

Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Cell Phone)

Forward Hunt Busy - When the call that is distributed through the hunt list is busy in a specific time, this field specifies how to forward the call.

Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Cell Phone)

Maximum Hunt Timer - Enter a value (in seconds) that specifies the maximum time for hunting.(Used in conjunction with Forward Hunt Busy)

Hope this helps!

Rob

It almost sounds like you are talking about an AC Hunt not a Hunt Pilot, Hunt Group Line Group setup. Can you verfify please.

wilsonsant Mon, 07/07/2008 - 08:47

Hi Rob,

I apply again the procedure and work. Thank You for your help.

Wilson

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