Sorry about that Chris. It may sound silly, but I have no idea what LDAP is and what it does.

Recently one of our employee asked if there was any LDAP directory on the CRS servers that stored all the phone numbers of the callers. I don't have the faintest of clues as to what was being asked. It would be great if I can get some answers on this.

LDAP - Lightweight Directory Access Protocol

just google for it to get a ton of info. Basically it's a standard protocol for user repository, the most widely used LDAP is Microsoft Active Directory. CallManager support native LDAP which means that all users are stored locally in CM Database, another popular integration is to a company LDAP such as AD, the advantage of this is centrelized administration of users, so if a new employee is hired, you normally create him/her in AD as you usually would and then that user is syncronized with CM and appears there. In order to make a sure a contact cetner user, you simply select IPCC Extension in CM under user configuraiton and the user appears in UCCX (CRS), there you only need to assign the user to skill group/team.

So, really the LDAP integration takes place on CallManager rather than CRS.

HTH, please rate all helpful posts!

Chris

thanks very much for the info. this is exactly the kind of answer that I was looking for.