Genesys IPCC with CCM 6.1(2)

Unanswered Question
Jun 3rd, 2008

I am having a customer running CCM 5.x with Genesys ipcc.

Now we are planning to upgrade the CCM to 6.1(2) ,so do we need to upgrade the genesys ipcc also or not ?

Does CCM 6.X support the Genesys IPCC ?

I have this problem too.
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rbua Wed, 06/04/2008 - 00:42


please contact Genesys, they should have qualified CUCM 6.1.



iziks Thu, 10/22/2009 - 02:34


We are also interesting to set up genesys contact center with CUCM 6.1.

Could you please describe the archetecture of you enviroment?

a specialy who is act as queueing (Genesys stream manager or Cisco )???


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