I have a problem with B-ACD TCL scripting.
Here is the situation.
AA/B-ACD was working fine in drop-through mode when the CCME was installed first in the customer's site.
Then customer asked to change the default Audio Prompts (en_bacd_allagentsbusy.au) and (en_bacd_music_on_hold.au) with a customized and professionally recorded messages. We recorded the audio with a Professional company in the required format .au (with 8-bit, mu-law, and 8-kHz in).
I then renamed the current audio files on the routers as (en_bacd_allagentsbusyOLD.au) and (en_bacd_music_on_holdOLD.au) and uploaded the newly recorded files as (en_bacd_allagentsbusy.au) and (en_bacd_music_on_hold.au).
Made some call tests and I still get the old (en_bacd_allagentsbusy.au) not the recording I uploaded but I get the newly recorded (en_bacd_music_on_hold.au)â¦mixed up. Then decided to reload the router in order the TCL script to use the newly recorded (en_bacd_allagentsbusy.au).
When router reload complete, Calls to the B-ACD script fails. I haven't made any changes to the configuration but only changed the Audio files. Then rolled back by renaming (en_bacd_allagentsbusyOLD.au) and (en_bacd_music_on_holdOLD.au) to (en_bacd_allagentsbusy.au) and (en_bacd_music_on_hold.au), but no difference, Calls to B-ACD still fails.
Any idea?.. Am I missing something in here?
Any suggestion will be much appreciated.