Call Transfer Reversion - Is it possible?

Unanswered Question
Jun 3rd, 2008
User Badges:
  • Bronze, 100 points or more

Is it possible to setup if a UserA answers a call, transfers it to UserB and UserB does not answer the call then it rings back at UserA's handset? I know Business/Department Attendant Console does this but is there a way to make this normal function with minimal fuss.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 3 (1 ratings)
Loading.
Chris Deren Wed, 06/04/2008 - 06:47
User Badges:
  • Super Silver, 17500 points or more
  • Hall of Fame,
  • Cisco Designated VIP,

    2017 IP Telephony, Contact Center, Unified Communications

This is not available today in CUCM, however it is there in CME 4.3 (Call Transfer Recall). This feature is not going to be in CUCM 7.0 either, so my suggestion would be to use consult transering instead of blind transfers for now :-(


HTH,


Chris


heathrw Wed, 06/04/2008 - 15:51
User Badges:
  • Bronze, 100 points or more

Chris,


Thanks for the info.


Heath

Actions

This Discussion