MWI sync, inverse algorythm

Unanswered Question
Jun 4th, 2008
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Guys,

I have an integration CUCM 6.0(1) with Unity 5.0(1) and a question about MWI sync.


--

1. Initially I've configured


The Unity (UTIM) with


100 - as "off extension"

101 - as "on extension"


and CUCM with


100 - as "off DN"

101 - as "on DN"


And have absolutely non-working MWI configuration as a result.

Even after manual UTIM resync.

But I was operable (switch on/off) if I dialed those DN directly from IP Phones.


--

2. Then I've changed preceding configuration in vice versa order


The Unity (UTIM) with


100 - as "off extension"

101 - as "on extension"


and CUCM with


100 - as "on DN"

101 - as "off DN"


and after UTIM's resync IP Phones have updated theirs lamps.


Any ideas ?

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Naoufal KERBOUTE Wed, 06/04/2008 - 04:24
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hi,

i have the same problem on CUCM 6.0(1) with Unity 5.0(1) and Exchange 2003.


I can leave voice mail for subscribers but the notification not working, Even after manual UTIM resync or restart the AvNotifierMgr service.


i opened a case, but we haven't yet resolve the problem



Tobivan_Helden_2 Wed, 06/04/2008 - 04:40
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Hi, NAOUFAL,


You will be possibly surprised but after I've rolled back my configuration

(due to the Unity started to work with problems again in context of MWI),

the MWI problem has gone. And it's working just fine for now.


Hope this unobvious method will help you too =)

Naoufal KERBOUTE Wed, 06/04/2008 - 06:02
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Hi,


I have configured The Unity (UTIM) with


9992 - as "off extension"

9991 - as "on extension"


and CUCM with


9992 - as "off DN"

9991 - as "on DN"


And have absolutely non-working MWI configuration as a result.

Even after manual UTIM resync.


What's your roll back i didn't understand

Tobivan_Helden_2 Wed, 06/04/2008 - 06:13
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Ok, than.

1. The first thing that all the changes I made were only in CUCM (not UTIM).


2.1 My first action (that was temporarily solution as life shows) was to change

CUCM's OFF DN (the type of MWI) to UTIM's ON EXTENSION.

2.2 Sometime later I rolled back 2.1 statement in its initial state.


Hope this help.

Naoufal KERBOUTE Thu, 06/05/2008 - 00:49
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Not working :(

I've been configuring integration as SIP Trunk but MWI no working


any ideas????

Tobivan_Helden_2 Thu, 06/05/2008 - 01:33
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Naoufal,


You've mentioned you opened TAC request.

If yes, what do TAC engineers think about it ?

Naoufal KERBOUTE Thu, 06/05/2008 - 03:02
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No thing yet!! the history bellow:


-joined meeting place.

--MWI is not working, using unity 5.0 with call manager 6.0.1

--when dials MWI on number--- turns on.

--when dials MWI off number ---turns off.

--check the configuration.

--partition and CSS are fine.

--restarted the AvNotifierMgr and AvMsgStoreMonitorSvr.

--in subscriber's message page, hit refresh now button.

--did MWI resync as well.

--able to leave a voicemail, MWI light is not on.

--suggested him to send me the GUSI and event logs, will check that and get back to him.


So i'm waiting for a reply from TAC

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