Communicator or hardphones for Call center???

Unanswered Question
Jun 4th, 2008

Hi all,

what are pro and cons of using IP Communicator instead of IPphones in a call center environement (IPCC Enterprise)??

thank you

I have this problem too.
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Overall Rating: 5 (1 ratings)
Chris Deren Wed, 06/04/2008 - 06:42

The pros and cons are the same as deployment without IPCC, IPC allows you to work from anywhere, so if your agents are mobile agents working from home, that's your pro. If all the agents come in to a call center and sit in a cube, you will not gain anything from IPC exept for 8 buttons on a vs. 2 or 6 (unless you give them 797X phone).



Michael Owuor Wed, 06/04/2008 - 06:55

To add to Chris' point (and ratings) keep in mind that because Communicator is installed on a desktop (just like the Cisco Agent Desktop clients), losing the desktop means the agent can't take calls any more. With a hard phone, in such a case the agent could still be able to log into the IP Phone Agent and continue working.




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