Is it possible to build a script with a call forward no answer function when the call is in the connected state ringing an agent extension and the "Agent State after Ring No answer" on the server is set to Ready?
We have a Helpdesk environment where the available supporter agents login in the morning, but often leave the desk and do not want to change the Ready State through the day.
If multiple agents are in ready state the call jumps from one agent to the other after the timeout but never reaches the queue. Dequeing in the failed step does not work, I'm not able to connect to a second CSQ or do a call redirect to broadcast Huntgroup.
Has anyone an idee how to solve that problem?