CUOM 2.0.1

Answered Question
Jun 4th, 2008

Hi to all,

I add 3 CCMs into Cuom and found 15 phones only and 8 of them the application tells me NOT REGISTERED but if i look into CCMs they are registered.

How the cuom find the phones?

Regards,

Alberto

I have this problem too.
0 votes
Correct Answer by spaladug about 8 years 5 months ago

Correct. After 2.0.3 is installed and running then all you need to do is rediscover all your devices as mentioned in the installation guide for 2.0.3.

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spaladug Thu, 06/05/2008 - 23:02

Make sure the capability listed for the CUCM says "CiscoCallManager".

CUOM does a snmpwalk on the CUCM for the object ccmphonetable (.1.3.6.1.4.1.9.9.156.1.2.1). Check if that response is giving valid information on the phones.

Also check if the object "ccmPhoneProductTypeIndex" is returning 0. If it is returning 0 then try restarting the snmp service on the CUCM. If it is still returning 0 after that then it is a bug on the CUCM as 0 means unknown phone model type which causes CUOM to not discover the phones.

spaladug Mon, 06/09/2008 - 08:03

Hi Alberto,

I would recommend upgrading to CUOM 2.0.3 which includes all the patches for 2.0.1 and much more bug fixes since it is a maintenance release. Please note that you can only upgrade to CUOM 2.0.3 from 2.0.2. So you will have to upgrade to 2.0.2 before going to 2.0.3.

Link to download CUOM software

http://www.cisco.com/cgi-bin/tablebuild.pl?topic=280110370

Link to CUOM installation guides

http://www.cisco.com/en/US/products/ps6535/prod_installation_guides_list.html

To do a snmpwalk from CUOM you can:

1) go to the "Ciscoworks" link in the top right corner.

2) Then select "Device Center".

3) Select your device

4) Select "snmpwalk" at the bottom.

5) Enter ".1.3.6.1.4.1.9.9.156.1.2.1.1.18" which is the OID for ccmPhoneProductTypeIndex.

If you do not understand how to do snmpwalks then please open a TAC case for further assistance. Thanks.

alberto.orden Mon, 06/09/2008 - 23:29

Thanks again,

I have a question, is there any cost to go from 2.0.1 to 2.0.2 and then to 2.0.3

can i download the software, do i have to get some licenses?

regards,

Alberto

alberto.orden Tue, 06/10/2008 - 02:52

Thanks again,

so i have downloaded the versions 2.0.2 and 2.0.3, what i have to do is to run the setup.exe from the 2.0.2 software and then the same for the 2.0.3, and nothing else with the license (2.0.1)

Best regards,

Alberto

Correct Answer
spaladug Tue, 06/10/2008 - 15:31

Correct. After 2.0.3 is installed and running then all you need to do is rediscover all your devices as mentioned in the installation guide for 2.0.3.

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