Clean access rules and Windows service pack 3

Unanswered Question
Jun 4th, 2008
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I am having a small issue with our Clean Access Manager blocking any Windows XP computer that has service pack 3 installed. The main failure it is giving in the reports is this


Failed Checks:

pc_Windows-XP-SP2, Registry Check [\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\CSDVersion contains Service Pack 2]

pc_Windows-XP-SP1, Registry Check [\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\CSDVersion contains Service Pack 1]


The key that is there when sp3 is installed is this:

\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\CSDVersion contains Service Pack 3


I have verified that pc_Windows-XP-SP1 and pc_Windows-XP-SP2 are there as well as created a check for service pack 3 eric_pc_Windows-XP-SP3 and added the check to the rules governing windows updates for XP pro/home and windows media edition. But for some reason they are not taking effect. The CAM is running version 4.1.3.1 and the the CAA is version 4.1.3.2. Any assistance would be greatly appreciated.


Thank you,

Eric

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