Unity 5.0(1), Exchange 2003 w/o failover, the problem is that the messages aren't recorded.
1. The flow (unsuccessfull) is the following:
a. DN 111 is calling towards to DN 121
b. CFNA occurs to voicemail system
c. Calling party is hearing 121 subscriber voicename greeting
d. System offers to record the message after the tone
e. Calling party says some words during a few seconds
f. Then system interrupts his recording and offers
f.1 to send this message press '1': if I press, system says "If you would like to try an extension you may do so now. Goodbye." Disconnect.
f.2 to play this message pres '3': if I press, system react in a manner it repeats postrecording variants again (cycle).
f.3 to rerecord press '4': the action is useless cause result is the same as in initial recording flow.
g. If DN 121 then checks its mailbox, system tells him he has no new messages
2. Another flow (successfull) I've also performed:
a. DN 111 sends voice message through VMO plugin to DN 121
a.1 DN 111 records its message through MediaMaster and presses 'Send' button
c. DN 121 MWI is activated, which tells the subscriber 121 he has new voicemail message
d. Subscriber 121 calls to voicemail system and authorizes
e. System tells him he has 1 new message
f. Subscriber 121 can then listen it w/o any problems.
What can be the problem, colleagues ?
Sounds like you are having TSP problem. I would reset the ports on the CUCM server and try again. Unity is detecting dead air or no audio at all coming through, so it interrupts them with the press 1, etc.
Is this a new system or did this recently started happening?
Also, check your network between CUCM and Unity. If you are getting one way audio because of codecs, or vlans, or routing, this could be an issue.