Unity as an AA

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Jun 4th, 2008
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I am trying to set up our Unity (4.1) to function as an Auto Attendant. I only need this as a temp solution while I upgrade our IPCC cluster.

What is the best way to setup Unity to function as an AA? My thought was to use a Call Handler.

Thanks in advance.


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thisisshanky Wed, 06/04/2008 - 08:28
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Simply copy the default directory handler and create a new one, and assign a number to it. To reach the directory handler from callmanager, create a cti route point with the same DN as the directory handler and then call forward ALL the CTI route point to voicemail.



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