Front end message on EXT

Unanswered Question
Jun 4th, 2008
User Badges:

I have an EXT 12345 that when called I want to front end a message. After the message I want the call to ring the EXT. What is the best way to do this? I'm running CCM 5.1.


  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
ashok_boin Wed, 06/04/2008 - 09:33
User Badges:
  • Bronze, 100 points or more

You are probably asking about kind of IVR functionality. This can be done in a lot of ways, like Unity or IPCC Express etc.



donovan222 Wed, 06/04/2008 - 10:56
User Badges:

Is there a way to do it without Unity or IPCC

Just in CCM?

/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;}

We used to be able to remotely record announcements in IVR 5 since it was windows box; however, we have not been able to do it since upgrading to IVR 8 which is Linux based. Can you please tell me how would you do it in IVR 8?


This Discussion