Only one agent ready with multiple calls in queue -- Or, call volume is so high that all ready agents are presented with calls immediately upon ending the previous call.
If the agent parks (which ends) an ICD call, and the next call in queue rings immediately to her line, the Call Park details flash on the display briefly (a second or so), not long enough to see the slot number.
In most cases, this is not an issue, because more than one agent is in ready and call volume allows for time between calls to the agents (which allows for the call park info to be displayed).
It seems to happen when only one agent is ready, and the next call in queue rings to her line immediately after parking (ending) the previous call.
Any ideas on how to fix this?
It's really unsettling for the agents to park an important call - and not be able to tell the intended recipient where it's parked.