Solved: Callmanager 6.0 service cannot run after upgrade from 4.1.3

solomonthuo · ‎06-04-2008

Hi

I have upgraded callmanager 4.1 to 6.0 succesfuly and managed to get license files from Cisco with the right quantity of devices and nodes. However after loading the licenses and restarting the callmanager publisher the callmanager service cannot run continously. Once started under control center -> feature services, the page displays the callmanager service started succesfully but the callmanager service shows "not running" and phones cannot register. I have repeated the whole upgrade process again but no success. Has anyone encountered such a problem? Help will be appreciated and rated.

Regards

Solomon

oksiazek · ‎06-05-2008

Hi Solomon ,

Yes that's your problem . You don't have the license for the CUCM 6.1 .

If you had the servers with the install DVD , didn't find you a paper with the PAK code or something like that ?

If you have you can request the license for the CUCM on licensing cisco page .

You must review what you have buyed .

Have you a line with something like that :

CM6.1U4-K9-7835= SW Upgrade CM 4.1/4.2 to CM 6.1 - 7835

Thanks

Olivier

View solution in original post

thisisshanky · ‎06-04-2008

Solomon,

Doe the license unit report indicate 2 nodes in use, and that you are licensed for 2 nodes ? (or how many ever servers are in your cluster).

Sankar Nair
UC Solutions Architect
Pacific Northwest | CDW
CCIE Collaboration #17135 Emeritus

Jaime Valencia · ‎06-04-2008

do you have the feature license on the server?

if not get in touch with licensing to get it

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

solomonthuo · ‎06-04-2008

Hi javalenc

i suppose i have the feature licenses as the license unit report shows that i have two node licenses in use and i am licensed for two nodes.

solomonthuo · ‎06-04-2008

shanky

I have two servers in the cluster and the license unit report shows 2 nodes in use and that i am licensed for 2 nodes.

oksiazek · ‎06-04-2008

Hi ,

I have experienced the same problems . Have the license for the software CUCM . Indeed , you must have the license for the DLU , for the node and for the Sofware CUCM . You can check it if you go in System > License Unit Report , Control that you have under the section Software License version and Software version a number ( normally 6.1) if not it will say that you don't have the license for the soft and it is why the Call Manager service doesn't start.

Let us know .

Thanks

Olivier

th

solomonthuo · ‎06-05-2008

Hi Olivier

kindly have a look at the attached jpg showing my licenses. Under sW version its blank. Does this mean i have to buy another license. I ordered two new MCS7835-I2 servers since i wanted to replace the existing HP servers. The MCS7835 came with install DVDs which i have used for the installation. After migration i have my node licenses and DLUs licenses as shown. How do i proceed to get the other CUCM software license?

Much regards

Solomon

oksiazek · ‎06-05-2008

Hi Solomon ,

Yes that's your problem . You don't have the license for the CUCM 6.1 .

If you had the servers with the install DVD , didn't find you a paper with the PAK code or something like that ?

If you have you can request the license for the CUCM on licensing cisco page .

You must review what you have buyed .

Have you a line with something like that :

CM6.1U4-K9-7835= SW Upgrade CM 4.1/4.2 to CM 6.1 - 7835

Thanks

Olivier

solomonthuo · ‎06-05-2008

thanks looks like i didnt order this.

oksiazek · ‎06-05-2008

Ok

What I don't understand is why do you have received DVD to install the software .

Anyway , you must have this license in order to have a full CUCM functional .

Contact your cisco contact to have this license .

I hope that it will help you .

Thanks

Olivier