I've got my UCM 6.1 Business Edition system set up to allow users to transfer callers directly to VM by a CTI RP using the standard *XXXX method.
I have a problem though. The person initiating the transfer presses the transfer softkey, then dials *XXXX, and by the time they press the Transfer key again to complete the transfer, a portion of the mailbox greeting has already been played.
Does anyone know of a way to cause a brief delay before the greeting is played, to give the users enough time to complete the transfer?
Many thanks in advance.
Have a look at CSCsm67316. I think this provides a better solution rather than putting in a system delay. Basically VM will restart the current phrase or greeting when it detects that the remote party has changed, i.e. when the transfer is completed. I believe the change is available in an ES.