06-04-2008 02:20 PM - edited 03-18-2019 09:03 PM
I've got my UCM 6.1 Business Edition system set up to allow users to transfer callers directly to VM by a CTI RP using the standard *XXXX method.
I have a problem though. The person initiating the transfer presses the transfer softkey, then dials *XXXX, and by the time they press the Transfer key again to complete the transfer, a portion of the mailbox greeting has already been played.
Does anyone know of a way to cause a brief delay before the greeting is played, to give the users enough time to complete the transfer?
Many thanks in advance.
Solved! Go to Solution.
06-04-2008 04:23 PM
Have a look at CSCsm67316. I think this provides a better solution rather than putting in a system delay. Basically VM will restart the current phrase or greeting when it detects that the remote party has changed, i.e. when the transfer is completed. I believe the change is available in an ES.
-Eric
06-04-2008 04:23 PM
Have a look at CSCsm67316. I think this provides a better solution rather than putting in a system delay. Basically VM will restart the current phrase or greeting when it detects that the remote party has changed, i.e. when the transfer is completed. I believe the change is available in an ES.
-Eric
06-05-2008 10:23 AM
Yes, this is exactly what I needed. I ended up using the delay option, since that was a quicker fix, but it is good to know they've addressed this in the later ES.
02-23-2009 07:10 AM
Do you know if there a setting that has to be changed, Eric? I read this bug and updated my system to 2.1(1)ES21. I'm still getting a cut off message when transferred to Voice Mail.
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