MOH while call is queued

Answered Question
Jun 5th, 2008
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I have 2 external numbers to different departments that are forwarded to a CTI route point that has 2 lines each one with a different MOH. This CTI route Point, routes the calls to 2 pilot point associated with the same 3 Attendant Consoles. This is done so that when all lines from the AC are occupied, the calls are queued and play different MOH in each external number.

I'm trying to do the same, without the AC, by associating to the hunt group phones instead of AC lines. I have 2 phones with 1 line each, but when they are both busy, a third call hears ringing and not MOH.

Is there any way to do this without IPCC?


Correct Answer by Rob Huffman about 9 years 1 month ago

Hi Luis,


Sadly, the Hunt Pilot/Hunt Group/Line Group method of Hunting does not support MOH. Only the AC Hunt and IPCC support "Hold in Queue Music"


Hope this helps! Sorry man,

Rob

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Correct Answer
Rob Huffman Thu, 06/05/2008 - 11:32
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Hi Luis,


Sadly, the Hunt Pilot/Hunt Group/Line Group method of Hunting does not support MOH. Only the AC Hunt and IPCC support "Hold in Queue Music"


Hope this helps! Sorry man,

Rob

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