we are about to implement silent monitoring in our IPCC environment (CCM: 6.1, IPCC: 7.2) with CTIOS based desktop clients. Cisco provide 2 solution: one is CCM based the other is CTIOS based solution.
We were told that the CCM based is the better option and that the CTIOS option is based on an "OLD" architecture, which will maybe no more available in future IPCC releases, so the CCM based is the way to go.
I want an expert view on this matter as we would prefer the CTIOS based solution. will future IPCC release support the CTIOS based version?