06-05-2008 08:55 AM - edited 03-15-2019 11:05 AM
I have some calls that are set to route to a route/hunt group. This then goes to a line group. It successfully rings the extensions in the line group. The problem is if nobody picks up it drops to a fast busy signal. How do I make it finish into a voice mail box?
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06-05-2008 09:24 AM
if your version does not have the option just add the VM ports line group at last of the groups and create a call routing rule in unity for calls coming from that pilot
HTH
javalenc
if this helps, please rate
06-05-2008 08:57 AM
You can set this option on the huntpilot configuration page where you can forward on busy or no answer of the hunt pilot to a CTI route point that is call forwarded to voicemail.
06-05-2008 09:03 AM
I dont see that option in Route Patterns/Hunt Pilots
06-05-2008 09:24 AM
if your version does not have the option just add the VM ports line group at last of the groups and create a call routing rule in unity for calls coming from that pilot
HTH
javalenc
if this helps, please rate
06-05-2008 09:11 AM
what version callmanager are u on ?
4.x and later you should see
Hunt forward settings...
06-05-2008 09:24 AM
Perhaps I am looking in the wrong place. I am looking in the drop down under route plan then route pattern/hunt pilot
06-05-2008 09:36 AM
Hi Jeremy,
Just to add a note to the good info from Shanky and Jaime;
Route Plan > Route Hunt > Hunt Pilot (Find specified Hunt Pilot #) > Hunt Pilot Configuration > Hunt Forward Settings > Forward Hunt No Answer (enter VM Pilot #)
Hope this helps!
Rob
06-05-2008 09:38 AM
I used the mesage from javalenc and it worked perfect.
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