I have some calls that are set to route to a route/hunt group. This then goes to a line group. It successfully rings the extensions in the line group. The problem is if nobody picks up it drops to a fast busy signal. How do I make it finish into a voice mail box?
if your version does not have the option just add the VM ports line group at last of the groups and create a call routing rule in unity for calls coming from that pilot
You can set this option on the huntpilot configuration page where you can forward on busy or no answer of the hunt pilot to a CTI route point that is call forwarded to voicemail.
if your version does not have the option just add the VM ports line group at last of the groups and create a call routing rule in unity for calls coming from that pilot
Just to add a note to the good info from Shanky and Jaime;
Route Plan > Route Hunt > Hunt Pilot (Find specified Hunt Pilot #) > Hunt Pilot Configuration > Hunt Forward Settings > Forward Hunt No Answer (enter VM Pilot #)
