CAD Silent Monitoring

Unanswered Question
Jun 5th, 2008

UCM 5.1.2

UCCX 4.5

CAD 6.1.2

Someone has to have experienced this problem. I have now installed CAD on every agents PC. I tested after every install with a call to my cell and I was able to monitor it. The next day, monitoring real calls, only about 1/3 of them were working. I've been through countless calls with TAC to get as far as I've gotten now. Span to PC port is enabled in UCM and on the phone it's listed as such. Postinstall.exe is pointed to the correct address on the NIC. I'm out of options and out of my mind. Anyone?

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Overall Rating: 0 (0 ratings)
adignan Fri, 06/06/2008 - 01:47

Upgrade to UCCX 5.x. 4.5 was very buggy (its actually End of Life now).

spotlight41 Fri, 06/06/2008 - 03:53

very buggy in relation to monitoring specifically, or just generally. I've had success with other features. I'm just frustrated with the monitoring. We are slated to upgrade to 5.x within the next couple of months, but unfortunately I've been tasked to get the monitoring working now.


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