"HTTP Action" not happening

Unanswered Question
Jun 5th, 2008

Hello all,

I used HTTP action many times before but I cant seem to work it now on a new contact center site of IPCCE.

Nothing fancy, I just try to send a web page with no parameters during the ringing event, the workflow is set on the agent, the preview and test is working but when I try it with a real call, the browser does not change as it supposed to.

Any ideas?

Thank you

I have this problem too.
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Mormegill Sun, 06/08/2008 - 23:22

Hi,

Give us a bit more information. Does the HTTP action fail every time? Do you have any conditions on the Voice Contact Work Flow or only on the Ringing Event?

Regards

Mormegill

david.macias Mon, 06/09/2008 - 04:14

This might be a dumb suggestion, but I always prefer to go with the obvious first. Are you setting the CAD work flow in the ICM script?

david

Bozzy2008 Mon, 06/09/2008 - 12:22

Thank you for your inputs. It turns out that there is a syncronization issue with Desktop Admin. Now it's all working fine.

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