"HTTP Action" not happening

Unanswered Question
Jun 5th, 2008
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Hello all,

I used HTTP action many times before but I cant seem to work it now on a new contact center site of IPCCE.

Nothing fancy, I just try to send a web page with no parameters during the ringing event, the workflow is set on the agent, the preview and test is working but when I try it with a real call, the browser does not change as it supposed to.

Any ideas?

Thank you

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Mormegill Sun, 06/08/2008 - 23:22
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Give us a bit more information. Does the HTTP action fail every time? Do you have any conditions on the Voice Contact Work Flow or only on the Ringing Event?



david.macias Mon, 06/09/2008 - 04:14
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This might be a dumb suggestion, but I always prefer to go with the obvious first. Are you setting the CAD work flow in the ICM script?


Bozzy2008 Mon, 06/09/2008 - 12:22
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Thank you for your inputs. It turns out that there is a syncronization issue with Desktop Admin. Now it's all working fine.


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