7970 suddenly fail

dflores83 · ‎06-05-2008

Hi,

I have a 2801, with 5 phones 7940 and 2 phones 7970 but suddenly only one of the 7970 is rebooting every time and never start.

In a sesion of telnet the comand show ephone give me this:

ephone-2 Mac:001B.54CA.D640 TCP socket:[-1] activeLine:0 DECEASED

mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:7

IP:10.1.1.8 50195 7970 keepalive 66303 max_line 8

button 1: dn 2 number 301 CH1 DOWN CH2 DOWN

SO, I have

Software Version 12.4(9)T4 / CME 4.0(0)

Probably the phone is work out, but I reboot then nothing happens

Could give me some adivce or clue for this fail,

thanks

paolo bevilacqua · ‎06-06-2008

Get 8.2.x FW for the phone from CCO (requires a support contract), load it on the router, execute reset sequence. The phone should upgrade and then be fine.