Unity 5.0

Unanswered Question
Jun 5th, 2008


I am looking out for the solution in Unity voice message.

If user presses line 3001 and then press 1 after dial tone then call should be forwarded to directory search handler.

I have this problem too.
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Tim Smith Fri, 06/06/2008 - 02:31


There are lots of different options here.

Assuming you are using Unity and CallManager?

On the Unity side.. you should configure a new Call Handler. Use caller input, set 1 to transfer to your Directory call handler.

You could setup a plar to Unity if you want them to actually press a button with line 3001.

Otherwise, setup a dummy phone with line 3001 and a Call Forward All to Unity

Or configure a translation rule and call routing rule on Unity.




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