cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
238
Views
0
Helpful
1
Replies

Unity 5.0

tanmaydevare
Level 1
Level 1

Hi,

I am looking out for the solution in Unity voice message.

If user presses line 3001 and then press 1 after dial tone then call should be forwarded to directory search handler.

1 Reply 1

Tim Smith
Level 4
Level 4

Hi,

There are lots of different options here.

Assuming you are using Unity and CallManager?

On the Unity side.. you should configure a new Call Handler. Use caller input, set 1 to transfer to your Directory call handler.

You could setup a plar to Unity if you want them to actually press a button with line 3001.

Otherwise, setup a dummy phone with line 3001 and a Call Forward All to Unity

Or configure a translation rule and call routing rule on Unity.

Cheers,

Tim

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: