CCME hunting and voicemail from external pstn

Unanswered Question
Jun 6th, 2008
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Hi,


I have setup a small hunt group with 2 extensions 300, 301


ephone-hunt 1 sequential

pilot 700

list 300, 302

final 300

preference 0 secondary 7

timeout 10, 10


I have voicemail setup on extension 300


This works fine internal for voicemail when I dial the pilot number I get the voicemail of extenstion 300


When I apply an external DDI\pstn number using secondary number to the huntgroup it does not connect to the voicemail that I have setup on extenstion 300.



ephone-hunt 1 sequential

pilot 700 secondary xxxxxxxxxx

list 300, 302

final 300

preference 0 secondary 7

timeout 10, 10



Is there any way I can get this huntgroup to connect to voicemail from the pilot number on external number


Thanks in advance

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Rob Huffman Fri, 06/06/2008 - 05:04
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Hi Conor,


When you dial through from the PSTN do you reach the VM system? Are you saying that you just don't get to the mailbox associated with 300?


Let us know,

Rob

shovels3 Fri, 06/06/2008 - 05:15
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Hi Rob,


If I put the PSTN number on 300 extension I get VM.


If I put the PSTN number the hunt group pilot number I dont get VM.


Thanks

Conor

shovels3 Fri, 06/06/2008 - 05:17
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Hi Rob,


If I put the PSTN number on 300 extension I get VM.


If I put the PSTN number the hunt group pilot number I dont get VM.


Thanks

Conor

Rob Huffman Fri, 06/06/2008 - 07:10
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Hi Conor,


I think the problem here is that the VM system sees the Hunt Pilot # rather than 300 once the call hits VM.


Can you try setting up the Pilot# xxxxxxxxxx as an Alternate Extension under 300?


It is possible to have up to two numbers in the same Cisco Unity Express (CUE) User profile. Configure the first number as the Cisco Unity Express User Primary Extension, and the other number as the Primary E.164 number. However, only two Cisco Unified Communications Manager Express extensions are allowed to share the same mailbox in the Cisco Unity Express voicemail.


From this good Q&A doc;


http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_qanda_item09186a0080875c6f.shtml#q12


Place one ext in the primary ext field, and the other in the E.164 field


phonenumber - Specifies a number or extension for this user. No spaces or dashes are allowed.


phonenumberE164 - Specifies a telephone number with area code for this user. No spaces or dashes are allowed.


Example:


se-10-0-0-0(config)# username user3 create


se-10-0-0-0(config)# username user3 phonenumber 50180 (in your case 300)


se-10-0-0-0(config)# username user3 phonenumberE164 13335550180 (in your case

xxxxxxxxxx)


From this good doc;


http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_administration_guide_chapter09186a00803ef7a7.html



Hope this helps!

Rob


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