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Callmanager express - External tranfer to voice mail

michael.johnson
Level 1
Level 1

if anyone could help, i'm having problems when tranfering external calls, if unanswered they are not going to voicemail, internal ones are, if anyone knows the fix it would be appreciated

16 Replies 16

Brandon Buffin
VIP Alumni
VIP Alumni

Can you post your config and describe the call flow that fails - dialed number, etc.

Brandon

When external callers call in they are being transfered by the switchboard to the extension, if no one is available it should go to there voicemail

Version 4.1(0)

Cisco Unified CallManager Express

For on-line documentation please see:

www.cisco.com/univercd/cc/td/doc/product/access/ip_ph/ip_ks/index.htm

ip source-address 10.10.4.1 port 2000

load 7910 P00403020214

load 7941 SCCP41.8-2-2SR1S

load 7960-7940 P00307020200

max-ephones 80

max-dn 80

max-conferences 8 gain -6

dspfarm units 0

dspfarm transcode sessions 0

conference software

hunt-group report delay 1 hours

hunt-group logout DND

max-redirect 5

dialplan-pattern 1 02076659... extension-length 4

voicemail 1000

cnf-file location: system:

cnf-file option: PER-PHONE-TYPE

network-locale[0] GB (This is the default network locale for this box)

network-locale[1] GB

network-locale[2] GB

network-locale[3] GB

network-locale[4] GB

user-locale[0] US (This is the default user locale for this box)

user-locale[1] US

user-locale[2] US

user-locale[3] US

user-locale[4] US

srst mode auto-provision is OFF

srst ephone template is 0

srst dn template is 0

srst dn line mode is single

moh music-on-hold.au

time-format 12

date-format dd-mm-yy

timezone 21 GMT Standard/Daylight Time

no transfer-pattern is configured, transfer is restricted to local SCCP phones only.

keepalive 30

timeout interdigit 4

timeout busy 10

timeout ringing 180

caller-id name-only: enable

system message PSL Group UK

web admin system name Admin

web admin customer name Customer

edit DN through Web: disabled.

edit TIME through web: disabled.

Log (table parameters):

max-size: 150

retain-timer: 15

create cnf-files version-stamp 7960 Apr 04 2008 10:39:35

transfer-system full-consult

local directory service: enabled.

Extension-assigner tag-type ephone-tag.

Can you post the rest of your config?

Brandon

sorry got distracted, just getting into Cisco Voice come from an Avaya background, and had this one passed on to me.

I have attached the config

What happens when the call is transfered and is unanswered? Fast busy? Wrong greeting?

Brandon

What happens when the call is transfered and is unanswered? Fast busy? Wrong greeting?

Brandon

michael.johnson
Level 1
Level 1

when its transfered it goes to the default message saying that there is no mailbox for this number, but it works on internal transfers

OK. This is due to a bug regarding the use of the dialplan-pattern command along with CUE. The dialplan-pattern command expands out the DN to the full E.164 number. For example, 9201 becomes 02076659201. CUE does not have a mailbox corresponding to this number, so the call fails. One way to work around this is with a translation rule.

voice translation-rule 1

rule 1 /02076659/ /9/

voice translation-profile 1

translate called 1

translate calling 1

translate redirect 1

dial-peer voice 1000 voip

translation-profile outgoing 1

Hope this helps. If so, please rate the post.

Brandon

michael.johnson
Level 1
Level 1

I have entered the following and it is still happening.

voice translation-rule 1

rule 1 /02076659/ /9/

voice translation-profile 1

translate called 1

translate calling 1

translate redirect 1

dial-peer voice 1000 voip

translation-profile outgoing 1

I have double checked and this is only happening to external calls that are transfered.

I just noticed that you already had a voice translation rule named "1". There could be a conflict there. Can you post your config after the changes? Can you enable the following commands make the call the fails and post the output?

router#term mon

router#debug voip dialpeer

Brandon

michael.johnson
Level 1
Level 1

Morning, I have run a couple of traces and here are the resaults

Mike,

what is dial peer 9299 supposed to be doing?

I don't think you need it here.

Regards,

Dragi

no still getting " there is no mailbox associated with this extension". this is only happening on transfered calls, any normal calls that dont get transfered go to voicemail.

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