Our company recently has migrated to Cisco Telepresence which is really cool and amazing technology to learn on. However we dont have effective hand on on these systems. Every time we occur with a problem we are doing very basic level of analysis -- checking and debugging logs, restarting codec and end up further escalating to Cisco TAC.
If any body has worked on this new technology or if have come across any good books or presentation especially for troubleshooting. Please let me know
Your help is much appreciated