My knowledge about contact center solution is limited.
Just wanted to know if IPCCX can be integrated with any thried party dialer.
As far as I know IPCCX supports preview dialer for outbound purpose only. I have a requirement for predictive dialling.
So can I integrate IPCCX with some third party dialer whcih can give me predictive dialling.
Or let me know if you feel there is any other solution/woraround available.
Don't really want to go for IPCC Enterprise :)
Check out page 15 of this prezo. Magnetic North has a dialer solution that integrates with UCCX. Their website touts its predictive capabilities.